airways nz

Operational tool / ui/ux and development process

Creating a solution for Airways New Zealand new operation system converting their physical documentation into a digital application.

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Getting started

How it all started?

Airways New Zealand contacted us that needed a better solution of how they find information in their physical documentation.

The UX Designer interviewed more than 20 potential users ranging from Air Traffic Controllers, product owners and project managers.

We didn't limit ourselves to only Traffic Controllers manual, we took examples from medicine/engineering documentations as well.

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User experience

Problems

Physical documentation that Traffic Controllers used were too specific for their location and they wanted a quicker solution to switch between other tools such as weather, radar screens to assist aircrafts and the application had to be an application which could only connect securely to their network.

Many Air Traffic Controllers were very familiar with the physical documentation and they knew exactly where to look when the coordinates were provided by the pilot, but they needed a faster solution, a digital solution.

The team worked to a tight 7 week deadline to deliver a design solution which would then be tested and functional/usable by Airways.

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Project

Process

Research phase / 2 weeks

The UX Design lead conducted 26 interviews with Controllers who represented the 7 air traffic sectors in New Zealand and observational analysis inside the radar centres They also reviewed previous concepts and conducted competitive design research

Concept phase / 2 weeks

The team then created a user journey, and three low fidelity concepts for feedback and verification with a similar group of controllers/project stakeholders in order to facilitate design/solution preference

Usability testing and design / 3 weeks

Reviewing all feedback, an initial prototype was created and tested with controllers using task cards, moderated by theta’s UX lead We outcome was then turned into a high fidelity design and prototype

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Solution

Delivering

Phase 1 (Research)

Competitive design research report ​ Observational analysis report ​ Interview summary document ​

Phase 2 (Concepts) ​

User journey document​ Concept prototypes (*3) ​ User feedback summary /design recommendations​

Phase 3 (Usability test and design) ​

Medium fidelity prototype ​ Usability testing plan / summary documents ​ Wireframe document ​ High fidelity prototype ​ Design report / design guidelines and assets ​ Project showcase for internal stakeholders

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Contact